Privacy Policy

1. Introduction

Welcome to Particulate's Privacy Policy.

Your privacy is critically important to us. At Particulate, we have a few fundamental principles:

- We only ask for personal information when we truly need it to provide a service to you.

- We collect it by fair and lawful means, with your knowledge and consent.

- We also let you know why we’re collecting it and how it will be used.

2. Information We Collect

We only collect information about you if we have a reason to do so — for example, to provide our services, to communicate with you, or to make our services better.

We collect this information from three sources: if and when you provide information to us, automatically through operating our services, and from

outside sources. Here are the types of information we gather:

a. Information You Provide to Us

It might be your e-mail address, name, billing address, home address, etc. – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.

b. Information Collected Automatically

We automatically collect certain information about you and the device with which you access the website. For example, when you use our website, we will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the website. We may also collect information about actions you take when using the website, such as links clicked.

c. Information from Cookies & Similar Technologies

We may use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Information

We use the information we collect in various ways, including to:

- Provide, operate, and maintain our website

- Improve, personalize, and expand our website

- Understand and analyze how you use our website

- Develop new products, services, features, and functionality

- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

- Send you emails

- Find and prevent fraud

4. Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us your permission.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Your Rights

Under the UK GDPR, you have various rights including the right to access, update, erase, and restrict the use of your personal data. If you wish to exercise any of these rights, please contact us.

7. Data Protection Officer

For any questions or concerns regarding your privacy, you may contact our Data Protection Officer at Mapline House, 14 Bull Lane, Rayleigh. SS6 8JG

8. Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at neil@p-articulate.co.uk.